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Directions, Privacy Policy, Booking Terms & Access Statement

Directions (don't follow signs to Upottery village as you won't find us there!)

TRAVELLING WEST along the A303

Just before the A303 merges with the A30 you will see a large yellow notice on your left advising you to take a break if you are tired, shortly after this there is a turning on the bend on the RIGHT (triangle of grass, plenty of speed restriction signs). Turn right HERE and follow the road for approximately 1 mile, passing Rockery Farm on the way. Your next marker is a cream coloured house (Twistgates) that will be on your right. Continue down the road and follow the bend round to the right. You will see the entrance to Twistgates Farm Cottages on your right, go over the cattle grid and the accommodation is at the top of the drive.

TRAVELLING EAST along the A30

Approximately 7 miles from Honiton the A303 begins (and the A30 turns off to the right towards Chard). Keep on the A303 passing a large lay by on your right with Emma's cafe in it. Immediately after this there is a bend in the road with a road off it on your LEFT (triangle of grass, plenty of speed restriction signs). Turn left HERE and follow the road for approximately 1 mile, passing Rookery Farm on the way. Your next marker is a cream coloured house (Twistgates) that will be on your right. Continue down the road and follow the bend round to the right. You will see the entrance to Twistgates Farm Cottages on your right. Go over the cattle grid and the accommodation is at the top of the drive.

Privacy Policy

We have a legal duty to protect any information we collect from you. Please see the privacy policy on our other website www.twistgatesfarm.co.uk

Booking Terms & Conditions

Contract - the contract for a short-term holiday rental will be between the person making the booking, who must be aged 18 years or over at the time of making the booking, ('You', 'Your') and the owners of Twistgates Farm Cottages (includes Garden, Meadow and Weathervane Cottages, Apple Loft Apartment, Orchard Bedroom) ('We', 'Us'), subject to the following terms and conditions.

On Line Bookings - When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Payment - No booking will be considered confirmed until receipt of a completed booking form and payment as follows: Bookings must be accompanied by a 25% deposit. The balance is due at least 28 days before the start date of the holiday. Bookings less than one month prior to the start date of the holiday must be accompanied by the full payment. Reminders are not issued and non payment is deemed to be cancellation of your holiday. Cheques should be made payable to Twistgates Farm Cottages. 

Cancellation - If you have to cancel your holiday you must notify us immediately by telephone and in writing. In the case of cancellation your deposit is forfeited. We will make every effort to re-let the accommodation but if we are not successful, or cannot re-let it for the same price, you will remain responsible for the balance of the cost. If you have paid the full amount we will retain 25% of the payment and only return the remaining 75% if we are successful in re-letting the accommodation. We take a £50 administration charge plus any advertising costs from any money refunded. We suggest that you take out cancellation insurance.

Period of Hire - The property will be available from 4pm on the day of arrival and terminates at 10am on the day of departure.

Number of Persons per Property - The maximum number of persons allowed in the property is as defined on our websites. Under no circumstances may this number be exceeded and we reserve the right to refuse entry to the entire party if this condition is not observed.

Orchard Bedroom - At least one occupant must be over the age of 16 years old. Apple Loft - no babies or children.

Complaints - Any complaint must be made known to us immediately. No complaints will be entertained at the end of the rental period after you have departed.

Breakages and Care of the Property - Any damage or breakages, which may occur, must be paid for. You must take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the premises and leave them in the same state of repair and condition, and in the same clean and tidy condition, at the end of the rental period as at the beginning of the rental. You will be charged for any additional cleaning costs incurred.

SMOKING IS NOT ALLOWED IN ANY PROPERTY or on the balcony of the Apple Loft.

Safety, Personal Injury and Loss of Client Property - We (including any one employed or representing us) do not accept liability for any personal injury, loss, damage or theft of your property or belongings, however caused or sustained.

Wi Fi - This facility is offered on condition that it is used for fair use only and that you do not download any illegal or coyprighted material.

Right of Entry - We reserve the right to enter any property at any reasonable time for the purposes of inspection or to carry out any necessary repairs or maintenance.

Right to Refuse - We reserve the right to refuse any booking, and in exceptional circumstances, to cancel, modify or alter arrangements made for you.

Our Duty of Care - All properties are maintained to a high standard. In the event of a breakdown in a particular service or item a repair/replacement will be found/fitted within 24 hours where possible and within 3 working days at the maximum. We cannot be held liable for any loss arising from loss of use of the service/item within the specified time limit.

Pets - No pets allowed in the Apple Loft

The field adjacent to Twistgates Farm Cottages is privately owned but available for visitors use at most times, you enter AT YOUR OWN RISK. Full details, terms and conditions will be found in the information folder in the accommodation and must be complied with in full if you use the field.

 

Access statement

  • Our three cottages were converted from stone barns several years ago and have retained much of their original character therefore door widths, ceiling heights, etc vary. The Apple Loft and Orchard Bedroom were constructed in 2013. Unfortunately none of our properties are suitable for wheelchair users.
  • We have prepared a detailed statement for each unit giving dimensions, room lay-outs etc that is available on request, and we would be pleased to discuss with you any special requirements you may have.
  • We are situated in a rural setting and your own transport is necessary, the nearest railway station is at Honiton and the nearest airport is at Exeter.

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